Terms & Conditions

Thanks for using our products and services ("Services"). The Services are provided by Allkeyshop ltd. dba Manage & Follow.com ("Manage & Follow"), located at 31 / F., Chinachem Century Tower,178 Gloucester, Wanchai, Hong Kong. When you were signing up for Manage & Follow.com Services, you were required to explicitly agree to the terms. If you do not agree - please do not use our services.

Products and Services

Manage & Follow is a time tracking, screenshot monitoring and screen recording service for freelancers and employees to report on their work. Freelancers run our software on their computers and press the buttons start and stop to explicitly start and stop the tracking. While tracking, the Service collects the data and makes it available through manageandfollow.com to both the employee and the freelancer. The Service does not record keystrokes, nor accesses webcam and provides full control to the submitted data. More details about the collected data is in our Privacy Policy at https://manageandfollow.com/privacy.

Your use of the service

Subject to the terms and conditions of this Agreement, You may access and use the Services through the Website manageandfollow.com or the App for the Term below. The Services may be used only in connection with the processing of Your information and such data, and not the information or data of any third party. You may not use the Services in any way that:

  1. does not comply with the terms of this Agreement, as amended by Manage & Follow from time to time, or any other terms, rules, or guidelines provided by Manage & Follow concerning Your use of the Services;
  2. may subject Manage & Follow to unfavorable regulatory action, violate any law, infringe upon the rights of third parties, or subject Manage & Follow to liability for any reason;
  3. or might adversely affect Manage & Follow’s public image, reputation or goodwill.

All rights, title and interest in and to the Services are owned and retained exclusively by Allkeyshop ltd. Except for the rights and licenses expressly provided herein, all rights, title and interest in the Services, including all corrections, enhancements and modifications thereof, are reserved by Manage & Follow. You are responsible for Your employees', contractors' and agents' compliance with the terms and conditions of this Agreement.

YOU ARE SOLELY RESPONSIBLE FOR USING THE SERVICES IN A MANNER THAT COMPLIES WITH LAWS, RULES, DIRECTIVES, REGULATIONS AND OTHER REQUIREMENTS OF GOVERNMENT AND REGULATORY AUTHORITIES, INCLUDING, WITHOUT LIMITATION, EMPLOYMENT AND PRIVACY RELATED LAWS (COLLECTIVELY, “LAWS”). YOU SHALL NOT USE THE SERVICES IN ANY MANNER THAT VIOLATES LAWS.

You acknowledge that it is Your responsibility to inform Your personnel and users of the Services of the purpose of the Services, including the scope of information that may be collected, stored and used thorough the use of the Services. You shall defend, indemnify and hold harmless Manage & Follow against a third-party claim (including by any of Your personnel) that the Services collects, stores and uses any information, including personally identifiable information.

Your use of the Agent Software

As part of the Services, Manage & Follow will make available to You for download from the Website a software agent to be installed on the computer of each of Your employees or contractors (Your “Workforce”) whom You will monitor using Services (the “Software”). Subject to the terms and conditions of this Agreement, Manage & Follow grants You a non-exclusive, non-transferable license to use the Software (in object code only) and the corresponding user documentation (“Documentation”, Software and Documentation referred to together as the “Product”) as described herein. The term “Product” shall include any corrections, enhancements, updates or other modifications, including any custom modifications, to the Software and Documentation delivered to You. The Product shall be used solely by You in connection with Your use of the Services as is permitted herein. All rights not expressly granted herein are retained by Manage & Follow. 

Prices, payments and refunds

  1. Our prices and billing details are explained at https://manageandfollow.com/pricing
  2. We may change our prices any time.
  3. A valid credit card is required for paying accounts.
  4. The Service is billed after it was provided, usually monthly.
  5. No refunds will be given as all payment are collected after the Service was provided
  6. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, of the country of use..

Account Terms

You represent that the information provided by You in the online registration form is accurate, complete and current, and You agree to update that information promptly if there is any change.

  1. You must be 18 years or older to use this Service.
  2. You are responsible for maintaining the confidentiality of your Manage & Follow password and account.
  3. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have access under your account).
  4. You must not misrepresent yourself or take on the identity of someone else while using this service.
  5. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

Data Protection and Privacy

Our Privacy policy is available at https://manageandfollow.com/privacy. It explains what personal information is collected and how it is used and protected by Manage & Follow. By using our Service you agree to the collection, use and protection as specified in the privacy policy.

Copyright and Content Ownership

  1. You understand that the Service is a Software as a Service (SaaS) which contains software proprietary to Manage & Follow and/or to third parties ("Third Party Suppliers") and licensed to Manage & Follow. Manage & Follow retains full title and ownership to the Service, related content, trademarks, copyrights and all other intellectual property rights therein. Your receipt of the Service does not constitute a sale of the Manage & Follow Software in any form.
  2. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service.
  3. You may not reverse engineer or reuse source code that is in public view. This includes any and all javascript. The code is copyright Manage & Follow.
  4. The look and feel of the Service is copyright protected. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements.
  5. You agree not to reproduce, duplicate, copy, sell, resell, rent, lease, lend, sell, redistribute, sublease or exploit any portion of the Service, use of the Service, computer code that powers the Service, or access to the Service.
  6. You shall not sublicense, distribute or otherwise make the Software available to a third party.
  7. You shall not permit any parent, subsidiaries, affiliated entities or third parties to use the Software and Documentation without the prior written permission of Manage & Follow.
  8. All content posted by you on the Service must comply with Hong Kong copyright law.
  9. We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
  10. We do not pre-screen Content, but we assume the right (but not the obligation) at our sole discretion to refuse or remove any Content that is available via the Service.

No warranties

We do our best to keep our customers happy. However legally the Service is provided "as is" and "as available" with all its faults. Manage & Follow makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Manage & Follow does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the Service.

Modifying and Terminating our Services

  1. We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop the Services altogether.
  2. You can stop using our Services at any time.
  3. We may also stop providing Services to you, or add or create new limits to our Services at any time.
  4. We may change our prices any time.
  5. We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service.

Limitation of liability, Indemnification, Severability, Governing Law

Manage & Follow, its' suppliers, distributors, officers, directors and employees, will not be liable for any, indirect, special, exemplary, consequential or incidental damages arising out of or in connection with this agreement or your use of or inability to use the services or software (including, without limitation, any damages for lost profits or business interruption), whether arising from mistakes, omissions, interruptions, deletion of files or e-mails, errors, defects, viruses or other malicious code, delays in operation or transmission, or any failure of performance, even if Manage & Follow has been advised of the possibility of such damages. in no event will the liability of Manage & Follow to you for all claims in the aggregate arising out of this agreement or your use of or inability to use the software or services, whether arising in contract, tort or any other legal theory (including, without limitation, negligence or strict liability), exceed an amount equal to the fees paid by you hereunder in the one year preceding the event giving rise to the claim.

You agree to defend, indemnify and hold harmless Teramind, its officers, directors, employees, contractors and suppliers and licensors, from and against any and all loss, claim or liability (including without limitation all attorneys’ fees and expenses) which they may incur in connection with: (a) Your breach of this Agreement; (b) Your use of the Services; or (c) any User Materials.

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts located in Hong Kong for the resolution of any disputes.

General Conditions

  1. You understand that Manage & Follow uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  2. We may, but have no obligation to, remove content and accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  3. The failure of Manage & Follow to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.
  4. The Terms of Service constitutes the entire agreement between you and Manage & Follow and govern your use of the Service, superseding any prior agreements between you and Manage & Follow (including, but not limited to, any prior versions of the Terms of Service).
  5. We will update these terms from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://manageandfollow.com/terms.
  6. For information about how to contact us, please visit our contact page at https://manageandfollow.com/contact.

IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST NOT USE THE SERVICE. BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Privacy

Our Privacy Policy explains what personal information is collected, why, how you can access and update it, how it is used and protected by Allkeyshop Limited, its websites, products and services (“Services”).

Information we collect

We collect information to provide better services to you. We do not collect sensitive personal data like race, political views, religious beliefs, genetic, biometric, health or sexual orientation. We collect information in the following ways:

Information you give us

Many of our services require you to sign up for an account. When you do, we may ask for a personal information such as your name, email address, company name, address, phone, VAT, credit card details. You may also provide us with additional information when you email or call us, or through feedback and other forms on the website.

Information we get from your use of our services

We may collect information about the services that you use and how you use them. This information includes:

  • Device information – such as your hardware model, operating system version, unique device identifiers, .NET versions installed
  • Log information – When you use our services, we may automatically collect and store certain information in server logs. This may include: details of how you used our service, your IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; cookies that may uniquely identify your browser or your account.
  • Location information including TimeZone
  • Unique application numbers – Certain services include a unique application number or a key. This number and information about your installation may be sent to Allkeyshop Limited when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
  • Local storage – We may collect and store information locally on your device. This includes but not limited to cookies.

Information collected on specific Services

Our different Services may also collect information specific to a particular service.

  • SQLBackupAndFTP, SqlBak, One-Click SQL Restore, MySql Backup FTP, PostgreSQL backup, SQL Backup Free & Sql to Excel may additionally collect and store: database names; email addresses to send notifications; Server/SQL Server/MySQL server/FTP/Cloud versions, services authentication or access keys/tokens (encrypted); passwords (encrypted) for encrypted backups; job schedule settings; backup, restore & connection logs. These services may also collect various Database Server and Windows Server monitoring parameters – depending on what you have requested to monitor.
  • Manage and follow is created for the purpose of tracking your activity when you choose to do so. While tracking, these services may additionally collect and store: tracking start and stop time; screenshots (images & video); mouse and keyboard activity level, active applications & URLs; selected project name; task name and notes; The services do not collect webcam images or keystrokes. Company managers registered on your account will have access to the data you submit and they have options to disable collecting many of these parameters.

How we use the information we collect

We use the information we collect to provide you the Services, maintain, protect and improve them, to develop new ones, and to protect us and our users.

We do not sell, rent, trade or give away your personal information to any other organization. We share your information only as described below.

Information we share

With service providers

We employ other companies to process payments, provide hosting, storage, virtual infrastructure, traffic analysis, sending email and other services on our behalf based on our instructions and in compliance with our Privacy Policy and other appropriate confidentiality and security measures. We share the minimum of information needed to provide the service and the providers do not have right to use that information beyond what is necessary to provide the service.

For legal reasons

We may disclose your personal information when we believe it is appropriate to comply with laws; to enforce or apply our Terms of Service, including investigation of potential violations; or protect the rights, property or safety of Allkeyshop Limited, our users or the public.

Email Communications

When you use our Services, we send you emails. Some of them are a part of the service - like confirmation of password change, notification or service failure, notification of a service change or availability of a new product version, or to reply to, or inform you of a support issue. You can not opt out of receiving these messages as they are part of the service. To stop receiving these messages you must discontinue using the service. Others are optional like our new features, blog posts or our promotions (never 3rd party). You may opt-out of receiving such email using the unsubscribe link provided in every such email or via “Email preferences” link in “My Account” section of the service you are using.

Information security

We take all the measures required to protect our services and our users from unauthorized access or unauthorized alteration, disclosure or destruction of information we hold. We have put in place industry standard physical and electronic enforcement mechanisms. All sensitive information transmission and storage are encrypted. Our websites are developed and regularly tested to withstand hacking attempts. The access to the sensitive data is restricted on need-to-know basis. Your data is stored in a secure location with access controls for authorized employees only.

While it has never happened to our services, if we become aware of any security breach that has a potential of disclosing your personal information, we will notify you within 48 hours and will share all incident-related information.

Accessing, updating and deleting your personal information

You can update or remove your data in “My Account” section of the service you are using or by contacting support. When you cancel your account, we delete all of the information related to your account. Note that while the information in our live system is deleted right away, for a limited time some of your data may remain in our backups.

We keep data only as long as it is necessary to provide our services. Where possible, we employ mechanisms that allow us to automatically remove data after it is no longer needed to offer our services.

Compliance

We regularly review our compliance with our Privacy Policy. We are committed to full GDPR compliance.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will notify you by email.